Return Policy for Sougak Customers:

At Sougak, we aim to provide a seamless shopping experience, including hassle-free returns if you're not entirely satisfied with your purchase. Here's what you need to know about our return policy:

1. Eligibility:

   - You may return products within 30 days of purchase, provided they are unused, undamaged, and in their original packaging.

   - Some products may have specific return eligibility criteria outlined by the vendor, so please review product listings carefully.

2. Return Process:

   - To initiate a return, simply contact the vendor from whom you purchased the product.

   - The vendor will provide you with instructions on how to return the product, including any necessary forms or labels.

   - Ensure the product is securely packaged for return shipping.

3. Refunds:

   - Once the vendor receives and inspects the returned product, they will process your refund to the original payment method.

   - Refunds are typically issued within 5-7 business days after the return is processed.

   - Please note that any shipping fees incurred for the return may not be refunded unless the return is due to an error on the vendor's part.

4. Exchanges:

   - If you wish to exchange the product for a different item, contact the vendor to discuss exchange options.

   - Exchanges are subject to availability and any price differences will be handled accordingly.

5. Exceptions:

   - Certain products may not be eligible for return or exchange due to hygiene reasons, perishable nature, or other specific conditions outlined by the vendor.

   - Custom-made or personalized products may only be eligible for return if they are defective or damaged upon arrival.

6. Communication:

   - We encourage open communication between customers and vendors throughout the return process.

   - If you encounter any issues or disputes regarding your return, please reach out to Sougak.com for assistance.

By following these guidelines, we aim to make the return process as smooth and straightforward as possible, ensuring your satisfaction with every purchase from Sougak.com.

Return Policy for Sougak Vendors:

As a vendor on Sougak, we understand the importance of customer satisfaction and strive to provide the best possible service. In the event that a customer wishes to return a product, our return policy is as follows:

1. Eligibility:

   - Products must be returned within 30 days of purchase.

   - Products must be unused, undamaged, and in their original packaging.

   - Products must be eligible for return according to Sougak's guidelines.

2. Return Process:

   - Vendors must be notified by the customer of the intent to return a product.

   - Vendors will provide instructions on how to return the product, including any necessary forms or labels.

   - Once the returned product is received and inspected, the vendor will process the refund or exchange accordingly.

3. Refunds:

   - Refunds will be issued to the original method of payment within 5-7 business days after the returned product is received and inspected.

   - Any shipping fees incurred by the customer for the return will not be refunded unless the return is due to an error on the vendor's part.

4. Exchanges:

   - Exchanges for a different product of equal or lesser value may be arranged, subject to availability.

   - Any price differences will be handled accordingly, either through refund or additional payment.

5. Exceptions:

   - Certain products may be ineligible for return or exchange due to hygiene reasons, perishable nature, or other specific conditions outlined by the vendor.

   - Custom-made or personalized products may not be eligible for return unless they are defective or damaged.

6. Communication:

   - Vendors are expected to maintain open communication with customers regarding the return process, providing timely updates and assistance as needed.

   - Any disputes or issues regarding returns should be resolved in a fair and transparent manner, with Sougak's support if necessary.

By adhering to these return policies, vendors on Sougak can ensure a positive shopping experience for customers while maintaining trust and reliability in their services.