Sougak Return & Refund Policy

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be requested within 7 days of the delivery date.
• Items must include all accessories, manuals, and original tags.
• Products that are damaged due to misuse, mishandling, or unauthorized repairs will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

• Digital products (software, gift cards, e-vouchers)
• Clearance or final sale items
• Items damaged due to improper use or accidents
• Opened personal care or hygiene-related electronics (e.g., earphones, grooming products)

3. Return Process

To initiate a return:

1. Contact Us at support@sougak.com or via WhatsApp at +974 7198 7684  with your order details.
2. Our team will review your request and provide instructions within 24hours.
3. If eligible, you will receive a return authorization and details on how to return the item.
4. After receiving and inspecting the product, we will process the refund or replacement within 5-7 business days.

4. Refund Policy

• Approved refunds will be issued to the original payment method (credit card, bank transfer, or store credit).
• Refunds may take 7-10 business days to reflect, depending on the payment provider.
• Shipping costs are non-refundable unless the return is due to a defect or incorrect item.

5. Exchange Policy

• If you receive a defective, damaged, or incorrect item, we will offer a free replacement or full refund.
• Exchanges are subject to product availability.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for returns.

7. Contact Us

For any questions, reach out to our customer support:
Email: support@sougak.com
WhatsApp: +974 7198 7684 
Address: Al Rawabi St, Al Muntazah, Doha-Qatar.