Last Updated: 20th February 2025

Welcome to Sougak! These Terms & Conditions outline the rules and regulations for using our website and services. By accessing or using Sougak, you agree to comply with these terms. If you do not agree with any part, please refrain from using our platform.

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1. General Terms

• Sougak is an online marketplace for electronics and related products.
• By using our services, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to modify these terms at any time. Changes will be effective upon posting on the website.

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2. Account & Registration

• To make purchases, you may be required to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend or terminate accounts that violate our terms or engage in fraudulent activities.

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3. Orders & Payments

• All orders are subject to availability and acceptance.
• Prices are listed in Qatari Riyals and are subject to change without notice.
• Payments must be made via the accepted payment methods on our website.
• We reserve the right to cancel or refuse any order due to suspected fraud or incorrect pricing.

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4. Shipping & Delivery

• We aim to deliver products within the estimated time frame, but delays may occur.
• Shipping fees and timelines vary based on the delivery location.
• Sougak is not responsible for delays caused by third-party couriers or customs processes.

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5. Returns & Refunds

• Customers may request returns within 7 days of receiving the product.
• Items must be unused, in original packaging, and include all accessories.
• Refunds will be processed after product inspection, and certain items may be non-refundable.
• Shipping costs for returns are the responsibility of the customer unless due to a Sougak error.

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6. Warranty & Product Liability

• Some products may come with manufacturer warranties. Warranty details will be provided on the product page.
• Sougak is not liable for damages caused by improper use of products.

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7. Privacy & Data Protection

• We collect and store personal information in accordance with our Privacy Policy.
• We do not sell or share customer data with third parties for marketing purposes.

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8. Intellectual Property

• All content, logos, and designs on Sougak are owned by or licensed to us.
• Unauthorized reproduction or distribution of any content is prohibited.

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9. Prohibited Activities

• You agree not to engage in fraudulent transactions, resell products without permission, or misuse our services.
• Any violation of these terms may result in legal action.

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10. Limitation of Liability

• Sougak is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability shall not exceed the total amount paid for a disputed transaction.

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11. Governing Law & Dispute Resolution

• These terms shall be governed by the laws of Qatar.
• Any disputes shall be resolved through arbitration or the courts of Qatar.

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12. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

? Email: support@sougak.com
? Phone: +974 7198 7684
? Address: Al Rawabi St, Al Muntazah, Doha-Qatar

By using Sougak, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.