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Support Policy Page

Sougak Support Policy for Vendors and Customers

At Sougak, we are committed to providing exceptional support to both our vendors and customers. Our support policy outlines the guidelines and procedures to ensure a seamless experience for all parties involved.

Support for Customers:


1. Responsive Customer Service: Our customer service team is available to assist customers with any questions, concerns, or inquiries they may have. Customers can reach out to our support team via email, phone, or through our online support portal.


2. Order Assistance: We provide prompt assistance to customers regarding order tracking, delivery inquiries, product information, and returns or exchanges. Our goal is to ensure a smooth and hassle-free shopping experience for all customers.


3. Product Recommendations: Our support team can offer personalized product recommendations based on customer preferences, helping them find the perfect items to suit their needs.


4. Issue Resolution: In the event of any issues or disputes, our support team acts as mediators to facilitate resolution between customers and vendors, ensuring fair and satisfactory outcomes for all parties involved.


5. Feedback Mechanism: We welcome feedback from customers to continually enhance their shopping experience. Customers are encouraged to share their suggestions and comments, which are carefully considered to improve our platform and services.



Support for Vendors:


1. Dedicated Vendor Support Team: We have a dedicated team to assist vendors with any inquiries, concerns, or issues they may encounter. Vendors can reach out to our support team via email, phone, or through our online support portal.


2. Onboarding Assistance: Our support team provides comprehensive onboarding assistance to new vendors, guiding them through the setup process and helping them optimize their storefronts for maximum visibility and sales.


3. Technical Support: We offer technical support to vendors to address any platform-related issues they may face, such as product listing errors, payment processing issues, or website functionality concerns.


4. Marketing and Sales Guidance: Vendors can rely on our support team for guidance on marketing strategies, product promotions, and sales optimization techniques to enhance their visibility and drive sales.


5. Feedback and Suggestions: We encourage vendors to share their feedback and suggestions with us to continuously improve our platform and services. Our support team is receptive to feedback and works to implement enhancements based on vendor input.


At Sougak, we are committed to providing exemplary support to our vendors and customers alike. By adhering to the principles outlined in our support policy, we strive to foster trust, satisfaction, and long-term relationships within our online marketplace community.

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